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Frequently Asked Questions

We issue payment the same day we receive your device. The faster you ship, the quicker you get paid. Regular shipment times are around 2-3 business days.

We take data protection very seriously. All devices undergo secure and full data deletion once they reach our facility. Our data erasure is ADISA certified meaning we can handle financial and health care organization devices as well.

Simple. We are the best place to sell your used or broken Apple products and other electronics when you don’t feel like spending a lot of effort into selling. We do everything for you and get you top dollar regardless of your device’s condition.

Google us. You will only find loads of positive reviews and information about our company. We’ve been doing this since 2011 and are consistently improving our process and support.

Get your instant offer first. If you like our offer, accept it by completing all the steps. You will then have an option to print or request a free shipping label.

If you haven’t dropped off or shipped your device, you can cancel your trade-in by simply keeping your device. If you’ve already sent us your device, the trade-in can be canceled upon request. If you receive a revised trade-in value after the inspection of your device, which is lower than your quoted initial value, you can then choose to reject it, and we will ship your device back for free.