Why You Should Use an Authorized Apple Service Provider

Let’s run through a scenario. Your Apple Iphone’s screen cracks and you look around to get it repaired. You google that there is an electronics repair service right down the street from your house and plan on taking it there. When you get there, you hand over your device and leave feeling good. They call an hour later and let you know your device is ready, and you head in to pick it up. After picking up your device, you notice that your phone is now telling you the screen is not a genuine screen. You decide to do some research and find out that problems can start if using non-genuine Apple repair parts. In addition, you spent nearly $300 getting your screen fixed and aren’t sure it’s actually fixed.

We never want you to be in a situation like this. So before you head into an unknown store to do your apple screen repair or apple device repair, let’s lay out what could happen if you go to an unauthorized service provider and what that could mean for your safety.

Authorized Apple Repair Service versus Unauthorized Repair Service

Authorized Apple Repair Service

Jaytronixx is part of what is called the “Independent Repair Providers” program through Apple. This simply means that we offer out-of-warranty repairs for Apple devices including iPhones, Mac, and iPad. As an Apple-authorized service provider, we have access to Apple’s genuine parts, tools, training, diagnostics, and resources to perform repairs. This often includes Apple computer parts/Mac parts, Apple iPhone parts, and more.

Unauthorized Repair Service

These companies are not using authorized Apple OEM parts. The parts that these companies usually use are aftermarket and can pose some serious risks to you when operating your Apple device. It may not seem like a big deal, but the problem with aftermarket parts is that you don’t know their quality and how they will hold up. You can get something replaced for $50, but then risk your phone catching on fire or not operating properly. You also don’t know if they are using the right protocols when repairing, which could result in further damage. This may mean that they’re either buying cheap parts, or they have shoddy labor, which can also cause an issue. On the newer phones such as the Apple Iphone 12, if the camera is replaced, the phone stops working properly. Let’s talk about what further damage could look like.

Phone Damage

Your first thought when trying to repair your device is trying to pick somewhere that’s fast, friendly, and cheap. Well, we are here to tell you that there’s more to that than meets the eye. One of the problems that come from using an unauthorized repair center is the phone damage that can and most often results. This includes overheating and even injury to you from the device. Your touch screen functionality might not work correctly. Your ambient light sensor might not work correctly and your display may not be correctly calibrated and more.

You’re Flagged Permanently

After you go to an unauthorized repair shop, Apple is able to tell that their genuine parts weren’t used. They are able to permanently flag your device that shows it having undergone unauthorized repair. If you’re still inside the Apple Warranty window, you automatically void your warranty by doing an unauthorized repair.

Why does it matter?

You might be asking yourself, well why does it matter? I can just take my chances and be good. In reality, there are many benefits to making sure to come to Apple repair centers like Jaytronixx for your repairs.

The Benefits

The Apple IRP program is heavily regulated by Apple, which ensures those stores deliver exceptional customer service to the highest level. As Jaytronixx is an authorized Apple service provider, when you come to us, you are getting the best possible service with all the original equipment manufacturer parts. Some other benefits of coming to Jaytronixx for repairs include:

  • Obtaining parts directly from Apple in order to complete repairs
  • All our technicians go through technician certification which educates our staff on conducting proper Apple diagnostics, repairs, modifications, alterations, and upgrades on all Apple products
  • We continue to hold ourselves to the highest standards, and demand excellence with all of our repairs which sets us apart from the rest
  • Access to OEM tools
  • Access to diagnostic software from Apple
  • Inclusion in Apple’s resource locator system, which enables you to find our nearest store via the Apple website

Now that you know and understand why it’s important to go to an Apple Authorized repair center, make sure to research a store within Apple’s IRP first before getting your Apple device repaired. We are continuing to use the most premium, highest grade aftermarket parts for all of your devices. If you are in the High Point, NC and Greensboro, NC areas, we are the only authorized 3rd party repair store in the area! Come in or call us today to get your Apple device repaired. As a part of the IRP program, you know you are getting quality repair on all of your Apple devices!


Jaytronixx Safety Measures During COVID-19

We are continuing to closely monitor the ongoing coronavirus pandemic and how it has impacted the safety of our customers and community. Therefore, we wanted to take a moment to remind everyone of what we’re doing to keep you safe. We are continuing to monitor the latest news regarding the pandemic and will continue following all precautionary measures from the Center for Disease Control (CDC).

We realize the important role mobile devices play in our everyday life. That is why we are doing everything we can to remain open and be here for you if you need us.

Ongoing Safety Precautions

The safety of our customers and staff is our number one priority. To ensure we continue to serve you safely, please take a look at some of the changes we have implemented:

  • Our website now has a 24hr chat option if you need technical assistance.
  • Sit down waiting areas in all locations have been removed.
  • We are now opening 1 hour later and closing 1 hour earlier to allow our staff time to clean and sanitize the entire store everyday.
  • All devices are cleaned and sanitized before and after handling and repair, every time.
  • We are sealing devices after cleaning in stay safe bags.
  • You can schedule a repair online by visiting our website HERE.

Contactless Device Repair

We are also now offering free pick up and drop off services! A tech will drive to your location, pick up your device, repair it, clean it, sanitize and seal it. They will then bring it back to you and you can pay contact free! We can repair your device at your home, business or job site or fix your device on the spot in our repair van.

A Thank You

In addition to all of our sanitization precautions, we also want to recognize those that are on the front lines during this pandemic. We are giving these heroes a special discount:

  • All healthcare employees will receive 20% off ANY repair.
  • All first responders will receive 20% off ANY repair.
  • All Teachers and college students will receive 20% Off ANY repair.

More Inventory, Easy Financing

The majority of workers are working from home and kids are now attending school online. With all of the changes to our daily routines, we want to make sure that you have everything you need. We have stocked up on all inventory including laptops and iPads. We want you to be able to save your dollars and not have to worry about getting your devices. We have also made it super easy for you to purchase anything that you need, including cell phones with no credit check and no deposit. Finance your phone on your favorite wireless networks including AT&T wireless plans, Verizon wireless plans, T-Mobile plans, boost mobile plans and more!

In addition to all of these ongoing safety measures, we are instructing our staff to remain home if they have any symptoms of illness. We ask our customers to operate using the same precautions for the safety of everyone and our staff. These are truly unprecedented times, but as a community we will get through this together. Thank you all for the continued support! We take your safety very seriously and will continue to serve our customers and community!

Additionally, if you’re looking for more ways to protect yourself and your loved ones, check out the CDC (https://www.cdc.gov/coronavirus/2019-ncov/index.html) website.


5 Things to Do Before Trading in Your Old Phone

Apple is expecting to release more information about the new Iphone 12 on October 13th, 2020. Is all the buzz about the new smartphone making you itch to upgrade to a new phone? You might be wondering – “how do I trade in my old phone for the most cash and get the new iPhone 12?”. Great question! Here are 5 ways to help you get that new Iphone AND top dollar for your old phone!

1. Repair your phone first

Often times when you have an old phone, it’s really seem some tough love. You might have a cracked screen, or your phone won’t charge at night when you plug it in. All of these are common issues for any older phone you’ve had for a while. In order to maximize your dollar towards your new phone, make sure to get these issues fixed. If you don’t get your Iphone screen repaired, you might get nothing for it. You might think it doesn’t matter, but fixing your phone could fetch top dollars. Taking the time to get it fixed helps ensure you get more money!

2. Make sure you have all the parts

You might think that having the original phone charger doesn’t matter. When you are looking to make money off it, that’s simply false. Resale shops may not care so much about the box, but to sell your phone for top dollar, original condition is best. The closer you have your phone to original condition, the more appealing. It also shows that you took great care of it, increasing it’s value!

3. Trade it in or sell for cash

The question people always ask when looking to trade in their old phone is, how much cash or money can I get from it? The answer is that it depends. There are numerous factors to whether or not you will receive top dollar, but one factor that some people don’t think about is: Sell it for cash or Trade it in? We can assist you with that! Let’s explore your options to see what works best for you.

Sell your phone for cash

This option is great for you to trade in your phone for cold hard cash. You can get a great price for your phone if you sell it for cash (especially if the other steps in this article are followed) and it allows you to take a look at our phone options if you aren’t sure which size or model phone you are interested in. You can also use your cold hard cash as a down payment on your next phone, which can lead to lower monthly payments if you are financing.

Trade in your phone for credit

This is buy far the easiest option and has numerous benefits that most don’t think about. Some companies will run promotions when a new phone (especially Iphones) come out, to help people who are looking for a newer phone get more money for their old one. This typically looks like an “extra $100 towards your trade-in” or it also may come with an option to finance your phone monthly at a lower cost with a guaranteed phone finance. You can get some great deals trading in your phone and even more so when deals are going on.

4. Clean it

Don’t forget this step. The cleaner your phone the better, which often makes for more money if you are looking for a new phone. If your screen has fingerprints all over it and your speaker has ear crust in it, then chances are no one is going to want to buy your phone. Presentation matters. 99% of the time, your phone will be inspected regardless of where you take it to assess it’s condition. Dirty phones appear poorly maintained and may cost you money.

Back it up and wipe it

You’d be surprised how often this one small part is missed when trading in a phone. This step is so important, we made sure to put it in the top five things to do before either selling your phone or trading in your phone for cash. Don’t forget to back up your phone so you don’t lose your 1,500 photos that you’ve taken over the past year. You can easily back it up to the cloud before you come in, or make sure to do it before you hand it over to get it inspected. Then after you get your phone backed up and everything transferred over on your new phone, wipe the memory! Don’t leave your personal information and photos on the old device to ensure no one takes your stuff.

5. Time it right

Do your research. The new Apple Iphone comes out in the fall almost every year. Normally around the time a new phone is released, carriers and shops will do promotions where they will either give you more money for your trade-in, cash or they may have special financing terms such as cell phones with no credit check and no deposit. Time it and play your cards right, and you may be able to snag even more special promotions and cell phone financing!

Now you’re ready for the new iPhone 12 and any new phone! Stop in to Jaytronixx today at our Highpoint location or Greensboro location to take a look at the new iPhone or shop online at Highpoint or Greensboro.